Policies
"In Stock" Policy:
All "In Stock" purchases will ship next business day. Sorry, we don't offer payment plans for in stock items.
Purchases that include "In Stock" and "Pre Order" items will ship when all items are in stock unless purchased separately.
"Pre Order" Policy:
"Pre Orders" placed through the website will require immediate payment.
We also have three "Email" options for Pre-Order items, they are listed below. The only requirement is the buyer must have an account on our website.
1) We have a “Honor System” pre-order policy. No payment required. Email us your request, we will remove the product from our inventory & hold for you. Once the item is ready to ship, we will send an invoice for payment.
Cancellation Rate: The "no deposit" pre-order policy is a special service we offer our customers. If your account has over a 25% cancellation rate, you may lose the privilege to place no-deposit pre-orders. One cancellation with three purchases equals a 25% cancellation rate. If your account does go over 25%, making online purchases will reduce that rate and reestablish your account in "good standing".
2) We also offer “Pay as you Please”. You can make payments on your own schedule. Email us your product request, we will remove the product from our inventory. You can make payments anytime by emailing us the amount you wish to pay, we in turn will send an invoice for that amount.
3) Recurring Series: We can setup a payment plan, weekly or monthly by dividing the cost of an item into the amount of payments.
Once a figure is "in-stock" full payment is required. Unfortunately, we do not offer payment plans for in-stock items.
Special Orders:
We require a 20% Non-Refundable deposit for all special order "Pre Orders". A special order is an order of a product that we don't have listed in our store but we have a ability to order. Example: Most "Premium Format" figures from Sideshow Collectibles.
Cancellation Policy:
We understand at times cancellations need to be made. When a cancellation is requested we will accommodate. PayPal, our payment processor company, doesn’t refund the processing fee for cancelling. The buyer will be responsible for the transaction fees associated with the transaction .
Return Policy:
Return for an incorrect or defective item:
We'll pay the return shipping costs and the buyer will receive a full refund if the return is a result of our error.
Return for unwanted unopened items:
Since we deal in new, un-opened collectibles, returns for unwanted items must be in their original unopened condition (sealed brown shipper). The buyer will be responsible for shipping cost (to and from destination) plus the payment transaction fee of the original payment amount. The transaction fee will be waived if the buyer receives store credit. Returns accepted within 14 days of delivery.
Return for unwanted opened items:
The buyer will receive 85% of the items original value. The buyer will be responsible for return shipping cost. Returns accepted within 14 days of delivery.
Refund time period:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).