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Policies

Policies

Underground Figures offers the following Returns Policy: 

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Returns for unwanted items will require a $3.00 restock fee or 5% of the items value which ever is higher. Since we deal in collectibles, returns for unwanted items must be in original unopened condition. The buyer is also responsible for return shipping fees. 

 

Underground Figures "In Stock" and "Pre Order" policy:


All "In Stock" purchases will ship within 24 hours. 

Purchases that include "In Stock" and "Pre Order" items will ship when all items are in stock unless purchased separately.

 

"Pre Orders" ordered through the website will require immediate payment but we do accept email requests for "Pre Order" items with no deposit required. We reserve the right to not accept email "Pre Orders" from customers that consistently cancel.

We require a 20% Non-Refundable deposit for all special order "Pre Orders".

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